Office Shoes makes – er, shoes, medium to high price range (well, it is the credit crunch). Occasionally the have some real monstrosities, demonstrated here:
*If you own any of these shoes, don’t send me hate mail, just because you like wacky footware.
Anyway –
I have had problems with Office online before. They normally have the sale shoes on there, and in the past I have made an order with them, waiting 12 days, go in touch and they have casually told me over the phone (not by email, they don’t do email replies), that “None of the (seven) shoes you ordered were in stock so the order was cancelled”
Wow! Thanks for letting me know!
And you know how if you buy something with your card, they may not charge it untill the order is dispatched, but they can put a hold on a certain amount of credit (so this is frozen and technically you can’t use it) – they did that to my card! Excellent! Unless they cancel this transaction it takes a few weeks for it to drop off eventually.
I made another order this week for some sale items. Everything seemed in stock so I waited for a confirmation email, everything seemed fine.
By the end of the day I logged into my account to see if there was any progress and I got this:
Wonderful!
So I sent a little email off just to see if things were ok with the order. I got an email back stating that
- The order was not ok. I needed to call their helpline to confirm my address.
I don’t know why they couldn’t get in touch with me and not the other way round, especially as I am not psychic. You know how most companies will drop you an email of something is missing in the payment info – oh wait – that’s companies that WANT your business.
So anyway I rang them and everything was ok according to the SA on the phone.
Still not convinced today, since the status is still N/A (this is supposed to have tracking info eventually for christ sake) I dropped them another email to check everything was in stock and in order.
I got:
What does that mean? What does it actually mean? It doesn’t actually tell me anything it’s just JARGON.
Unhappy I asked the same thing again (presumably I am on a hate list now) and got this, slightly more detailed but also irritating answer:
ARGH!
Point 1 – They are trying to allocate stock? If it wasn’t in stock why was it being sold (and still is marked as in stock on the website) ?
Point 2 – ‘If/when’ business. Screw off! I have MADE an order, I have GIVEN you my card details in GOOD FAITH. You have to right to take payment information from me and sell things you don’t/might/maybe have in stock.
Point 3 – ‘Our terms and conditions advise to allow up to 10 working days for delivery’ – I am aware of this genius, and I am not rushing you I am asking for an update of the situation seeing as you seem to reply of customer’s psychic abilites to fulfil orders. Also, the fact you have my card details at ransom and you may/may not be charging me for an order you may/may not have is hardly acceptable for such a big company.
And look at this generous offer! Spend £125 and get free shipping worth £3.50! Wow! Just wow!
Still annoyed, will update as to whether these shoes will ever get to me. You know, a lot of their stock was at £60-£70 has been dropped to £10 in the sales – which begs the question, just HOW much is the mark up?
Either way, this is the last time I play with office.
{ 6 comments… read them below or add one }
Geez, I had a similar problem with Topshop. They cancelled my order without even telling me. I swear, there’s no such thing as customer service anymore.
You poor thing! You always seem to get battered by customer service! Office is hit and miss, dependent on the chav population around the shop which means I only ever go to covent garden – though less chav more drag queens and kooky art students which again can be a bit hit and miss…
Hey Elizabeth
I agree its hit and miss, I guess it appeals to a real broad population!!!! So far my status stands at N/A so I don’t hold much hope – I just dont want them to randomly start charging me for things
/
Hi Jen
Topshop did that to me once as well! They didnt bother to contact me to say, can you clarify your info?no they just went ahgead and cancelled it – like they are doing ME the favour!
I ordered a pair of sale shoes with office last week. I thought it was a bargain until they turned up.Two completly different shoes. The shoes were purple so 2 differnt shades of purple not a good look. One fo the shoes was scracted as well. I sent this back. I wasnt aware that sale meant 2nd hand shoes!!! BEWARE
Hi Laureen
they dont seem to give a damn when it comes to sale stock and sale customers. I understand that they are heavily discounted but if you don’t even have the items in stock in the first place or you cant donate them in a decent condition, then you shouldn’t be selling them – give them to charity instead, not your customers!