I first ranted about Home Delivery Network on December 2008 – now I hear that they will be rebranding as “Yodel”. I wonder why? Maybe it’s because when I mention “Home Delivery Network” there’s always a group *facepalm* followed by, “They’re shite!”.
Anyway so I bought some boots from New Look, paid £4.95 for Next Day Delivery and waited…and waited…
I know when a courier is screwing with me so I called HDN throughout the day to make sure they were on track. Once it got past 3pm I started to get a bit tetchy, and decided that even though we have a concierge who will take mail for us, I would wait in just in case.
I called Home Delivery Network four times from the times of 4pm – 6.55pm.
The lady I spoke to said that the driver:
– Didn’t pack the van until 12.40pm (doesn’t that normally start at about 6/7am?)
– He would deliver all his parcels regardless of how long it took
So I waited in, waited, waited, waited…..
At 9.15pm it became obvious they weren’t coming. I track the item and it’s changed (I have been tracking it all day so it only changed in the last 20 mins):
So my parcel was returned at 19.55pm. No delivery was attempt was made, that was for sure. Driver must’ve ran out of time, but why is that MY problem? Surely they need a proper system in place to make sure guaranteed deliveries are, well, delivered, not just a ‘I’ll just stop now because I’ve run out of time because I started work late”
Companies need to start listing what courier company they use for deliveries because if it’s Home Delivery Network, I’ll give it a miss.