You know I am a huge eBay fan and am always giving them my custom.
Even after many, many purchases, sellers can still sometimes screw me over and I thought it was important to point out that Feedback is an important tool that you can use to leave HONEST remarks to help other eBayers decide whether to shop with a seller or not.
I, for one, find overly aggressive sellers a real turn off – I have seen feedback where a seller has called a buyer a “silly cow” for not liking the the product they got and this totally puts me off from buying from them.
An eBay shop seller should be behaving like any professional retailer.
Anyway, that’s not what I’m here to talk about today! I wanted to say, eBayers – do NOT rush to leave feedback.
I know it’s tempting, when you have nothing else to do, to go through and leave positive feedback for items you’ve received. I used to do this, then I realised (because there’s a delay sometimes between the day I get post and the day I can actually test the item out) that a few days in to using an item, it would break.
Also, there are other cases where things take a bit longer to break (a few weeks) especially electronics, or cases where faults are not so obvious right away.
Yes you can open a dispute with a seller and get a refund. But once you have left feedback, it is not retractable. You can get your money back, but the feedback (even if the customer care and the product you discover is utter pants) stays the same.
So, you can’t leave positive feedback then change it if it all goes wrong – what you left is permanent except for some rare cases (where you leave negative and the seller asks that you change it – but anyway, this is rare and you definitely shouldn’t be bullied into changing feedback. You may want to change it when there has been a genuine misunderstanding though…you get the idea).
Know your rights, beyatches!
So remember – in terms of feedback, always use your item, check it for a few weeks before leaving feedback. There’s no huge rush. It’s good to leave feedback because it tells a seller that something has arrived but don’t feel pressured to just say A+++++++++++++++++++ just because an item arrived.
You must listen to the eBay song:
Have you ever had a horrible experience on eBay?