I had a bit of a disappointing experience at the Trish McEvoy Counter (read about it here) and its been really interesting reading about peoples opinions on the matter (I will respond to comments over the weekend, promise!)
Anyway – my poor experience was at the Trish Counter at Harvey Nichols. My usual counter is in Selfridges, The Trafford Centre where the staff are very nice. So much so, that when I was randomly chatting to one of the girls on the counter, Max, I told her about the experience on the other counter, she offered to swap the foundation and blush which I felt, was a little damaged.
Generally speaking, concessions in different stores are not obliged to swap/refund items for you since they have their own stock levels to manage.
True to her word, when I returned this week she remembered exactly what we had talked about and she changed both items for me. I noticed that the foundation she gave me also had the sponge I was pondering over (how does a £27 foundation come without an applicator?!)
Yep, that’s a shiny gold star for her and the staff on that counter.
Read on to see the two items I was complaining about and my finished double decker palette!Here are the original products – the foundation (after I swapped it – the first one I got had a big hole in it):
My finished palette! There’s the new face palette on the top and four eyeshadows:
I put the foundation (which I have used now), the concealer (which is great) and cream blush on the bottom:
Phew. So is that drama finally over?!