It’s been a while since I’ve done a Screw You! post…
Well, here it is. This one is dedicated to Skin Deep, a beauty salon based in Didsbury, Manchester.
I got the £2 for £20 worth of treatments for Skin Deep, via Wahanda on the 19th July.
So for a week after the voucher arrived in my mailbox, I tried calling the salon a few times. The first few times the line just rang and rang – the second time the line rang, then went to “This line is not in use”.
There was only ONE phone number for the beauty salon so I was a little bit confused as to why the line would be out.
I contacted Wahanda, who immediately forwarded me their email address so I could contact them that way.
This was on the 28th July – I got an immediate response from someone called Paul Senior- their Managing Director, saying that their phone line is working and that he would call me later on in the day at a suitable time. I of course emailed back to confirm this would be fine…
But the phone call never came.
I then sent another email with suitable times and dates (it was literally like, ANY day after a certain time) but I never got another response to my emails.
So I was back on the phone. I made about 16 phone calls – the phone no longer said there was an error, but still no one was answering the phone. I was trying in the morning, in the afternoon, then during the evening. You know when you sit by the phone and just call and redial? It was like that.
I got in touch with Wahanda again – who throughout all of this have been extremely prompt and efficient with helping me.
Then a member of Wahanda got in touch with (on the 10th August) the salon for me and I was told to expect a call later on that day.
Now – to be fair I did get a missed call that day, but when I listened the voice message that was left for me, it was some burly bloke saying “Ey up chuck, its Dave. Give me a call back soon, Trev, hope you’re ok.” – So I will presume that wasn’t the salon.
So back to calls. On the 12th August I made ELEVEN CALLS throughout the morning. I am not kidding. It hit voicemail over and over. Finally someone answered the phone!
I tried to book an appointment for a Dermalogica facial………
I was told (get this) that the therapist was going on holiday and they would be getting a replacement in “next week” and that they didn’t know what hours or days the stand in would be doing so they would have to call me back later on….
Did that phone call come?
Of course not!
What kind of beauty salon signs up for a hugely popular beauty deal and doesn’t have the staff to cope with the inevitable rush of people booking treatments?
What kind of beauty salon doesn’t have prompt, organised cover for when staff are going to be absent? And why is there only one therapist present that can do something as popular and basic as a facial anyway?
Moreover, what kind of beauty salon takes around 40 calls before they actually answer and speak to you? Why are they making it so difficult to just make a simple appointment?
A really, really, really lame one.
Sick of chasing them up now, so I give up.
But Skin Deep Beauty Salon in Didsbury Manchester? You seriously, seriously suck balls.