No, I’m not done with Screw Yous!
It’s out old favourite up now, Royal Mail.
Royal Mail, generally, go a good job. In fact, until recently a lot parcel was rare but in the last few months, I’ve been getting more post, and the ratio of ‘lost stuff’ has gone soaring up the roof.
Press samples, inevitably, go walkies – sometimes I let it go, sometimes if it something I have been dying to test I have to send the “Did you send it? Can you resend it?” email which always sounds a bit dubious, especially if previous mail has also disappeared without a trace.
I wonder sometimes if someone can spot if there are some goodies in a parcel. When a parcel isn’t recorded, it’s not difficult to help yourself to it.
Anyway, here is my moan. International Parcels and the lack of accountability for these especially when they are untrackable.
I have a natural clock which knows when a parcel should arrive – roughly. I know what when it goes past a certain period that chances are it will never show.
In the last few months I have had several parcels, international, unrecorded items go missing. I think that’s a pretty high number for one person (even if I do get a lot of post!).
These were orders from eBay sellers who have great feedback, who I have bought from before and have no reason to not send the items. So where the hell do these things end up? Purgutory?!
I also apologise to my twitter followers who have had to listen to me moan about the loss of a parcel, which contains a Cle De Peau lipstick and Anna Sui eyeshadow – both expensive, both one offs (the seller has no more and trust me, both are hard to locate). I really agonised over spending so much over one lipstick before ordering it too…
Am particularly sore about that one because it’s recorded, has a tracking number and yet Royal Mail will not/can not trace it.
Their response to my parcel is, just ask the sender in Hong Kong to claim for it and they will give you the money back.
My response is, why can’t you even try to trace the whereabouts of this parcel if it arrived in the UK?
Their response is, but the system of claiming from the sender is internationally recognised and we will do the same for other countries.
My response is, you are missing my point. I understand that the seller is the one who should make the claim, the seller is the one who will eventually reimburse me but I am not talking about the money. I am saying that if a recorded parcel reaches the UK why is there no accountability of Royal Mail’s side?
I am not asking Royal Mail for money I am asking them to look into why a traceable piece of post has disappeared into thin air and yet no one will be investigated or held up about it.
What is there to stop someone constantly stealing post if they know they will never be investigated?
Because (as I have found) all that happens is the person who is expecting post claims from the sender, miles and miles away and the money is refunded and RM are never held up over it.
Ask Royal Mail about any missing parcel and it’s always, wait 14 days or longer for international parcels then you can fill in a claim form. Nothing irritates me more than this! Because most of the time it isn’t about the compensation, it’s just wanting to get the item safely in the post!
Because some things really don’t have a ‘value’ as such – old photographs, irreplaceable one offs; I feel sorry for people who never get what they were waiting for.
I am aware that Royal Mail deal with a lot of post every single day. I am not saying that I won’t occasionally have a lost parcel, but I think I have a unnaturally high number of missing mail but I am getting the brush off.
Anyhoo – I am now working with the seller to try and trace the whereabouts of the Cle De Peau parcel and I am monitoring all missing post with a beady eye. I will continue to complain to Royal Mail where I see fit – jesus, people like me keep them busy!
If you are out there right now, smearing your face in a pretty pink lipstick you’ve nicked from someone else’s post than I curse you, I curse you with a life time of Collection 2000 frosty pink lipsticks and premature crows feet.