Another day, another rant. This time Paypal is under the radar!
** I have just heard from Paypal.
They have refused to release the money to me OR to the sellers and will hold the funds for 180 days.
Let me repeat that.
They will hold this money for 180 days – that’s SIX months. We can count, Paypal. Saying 180 days doesn’t lessen the blow.
What I don’t get is, we are just asking them to return money to the original card. There can’t be any fraud committed surely, if the money is going back to whence it came. Why on earth do they need to sit on it for six months before returning it?
I will be pursing this as far as I can because they have NO right to charge our card, take the money, hold on to it for SIX Months THEN return it! What a joke! If they suspected fraud the money should never have been taken in the first place
Be warned everyone – if Paypal take your money especially with a new account – you may not get your money back for a long time OR see the goods that you bought. Both you and the seller will be left in limbo **
Oh well, I always wondered when my eBay addiction would stop – I spent a LOT of money with eBay and Paypal and this is it for me – I won’t be using their services again until they get their act together.
I’ve heard people moan about Paypal a LOT but up until now, they’ve given me little grief – I’ve actually liked the way they’ve handled disputes in the past!
My problem begins as Mr C tries to open his first Paypal account. Everything seems in order and he lets me use his account to pay for several items.
Then suddenly – an email saying that all the transactions have been blocked because his card needs to be verified…
Ok fair enough. They charge your account with £1 and you enter a special code that shows up on your bank statement – it takes 2-3 days. Security and all that.
There’s a few things that bug me though.
If the account needed to be verified before it could be used to it’s fullest why didn’t they state this BEFOREHAND?
I have ordered some things for a kiddies birthday and also for her goody bags. They take 2 weeks to arrive and with the current delays, they may not arrive in time at all.
On top of this, why didn’t they allow one or two transactions through, THEN block the others – all they had to do was tell me that further transactions would not be accepted without account verification, not take our money THEN block the account!
Instead, they went ahead with the transactions, charging the card then HOLDING ON TO THE FUNDS!
After waiting 3 days, the verification code showed up so we entered this, did more verification checks and I called their stupid international number to get the block lifted.
Instead, some polite but hugely unhelpful guy just told me to “watch my emails”.
Me “But I am kind of in a rush. I’d like to know what’s happening. If you aren’t going to lift the ban on my account then I need to find other means.”
Him “Watch your emails”.
I try sending an email to them later, only to keep getting a stupid error meaning my email didn’t go through – (HA! I COPY AND PASTED IT THOUGH – HA!).
Can’t call again, phone lines shut at 9pm.
I get another email later on asking me to send bank statements – by fax or I could ‘upload’ them to their customer services. Hello? Data Protection? Which part of that sounds safe? Are you the Queen? Are you Border Control? Thought not.
Guess what – I am NOT that desperate to use your payment services. I don’t want to send you private material to examine – we already did two of your verification checks so if that’s not enough – tough.
What I am peed off about if how I am now delayed (if they are holding funds, the sellers obviously can’t send the goods) PLUS, they are just hanging on to the money, nicely collecting interest? Who knows.
I have contacted them again today – basically I want them to cancel all the transactions and return all the money. There will be other ways to pay people, I just don’t see why they should be allowed to hold on to the cash with very little explanation of what THEY are doing with it with no consent!
It would’ve been a million times better if they just declined all of the transactions in the first place rather than processing each one and holding on to the money then making us work hard just to get it back!
Paypal – you suck big time!
How will it end? Keep your eyes peeled!