I have sent 2 emails both have been completely ignored.
Have also called when they said the payment has been ‘authorised’ but yet nothing is showing. Quite frankly I don’t believe them. In my experience once I get a returns received email from a company the refund notice from Paypal arrives shortly afterwards.
They say because they have a business account so a refund can arrive at ‘any time’ – well I have a business Paypal account and any refunds I have to send are immediate.
Plus – I HAVE NOTHING TO RETURN IN THE FIRST PLACE! The delay for a refund should be zero. They never even had the item in first place.
If I sold something and realised shortly after I didn’t have the item in stock I’d be spending a refund asap – it’s embarrassing and unprofessional so it’s the least you can do.
Remember – Hard To Find Records = Ignorant and the worst customer service (if you call non existent customer service, service at all) EVER!**
I don’t know whats up with my luck but basically, I’ve been having some crapola experiences online recently! Without a doubt it’s put me off online shopping, at least from places that don’t have ‘real’ stores too…
Anyway directed by Mr C, I went to a store I had never heard of before called Hard To Find Records to buy a microphone for Saturday when I will be doing some filming.
The site looks very professional, so I didn’t think I had anything to worry about. The microphone was out of stock on some other sites but since htfr.com had it in, I didn’t worry and paid for it via Paypal.
After the bank holiday weekend I got an email confirming that the order at 10.45. At 16.57 they emailed me again and lo and behold – they didn’t have it in stock. A quick phone call confirmed that they they would be out of stock ‘for weeks’.
So I ask for a refund – after all my Paypal refund is immediate so why can’t they refund right away? I know it can be done right there and then if they want to. No, says the nonchalant man, who makes me feel like I did something wrong, it will take 5 days for a refund (I know it is literally as easy someone pressing 2 buttons).
So now I am out of pocket and mic-less. And why should I have to wait almost a week for money to be returned to me – money which shouldn’t have been taken in the first place because the item was not in stock.
Guess what – my microphone (by Rode if you are interested) is still showing as in stock as I write this so more innocent mugs will part with their cash whilst Hard To Find Records ignore the very basic fundamental of running an online business – stock levels.
When will companies stop pretending they have something that they don’t?!
Have you ever had a similar experience?