UPDATE: Cancelled order – couldn’t wait any longer, will pop down to Boots instead. They didn’t care of course and offered no explanation why an order that was supposed to dispatched in 24-48 hours was still ‘processing’ after 10 days. If they had only said something, like X item is out of stock, or X will be due back in on X day, I could have lived with it. Very unprofessional.
Also now I have to wait 5 days for the refund! How dare they take the funds when they clearly don’t even have the items in stock! Avoid, avoid, avoid Chemistdirect.co.uk.
Review of Chemistdirect.co.uk.
It’s been a while since we did a Screw You post – hey I don’t make these things up! They have to be Screw You! worthy before I write about them!
There have been quite a few of these discounted online pharmacy shops but I’ve avoided them so far – they do actually remind me real life discount stores, Home Bargains and BodyCare (discount shops in the UK – actually not bad at all if you can deal with the hoards of bizarre customers…
…actually this reminds me. Last time I was in Body Care, there were a gaggle of young-albeit-haggard looking women, a few kids in tow naturally. One of them was buying 50p condoms. Presumably if she had bought them on a regular basis, she wouldn’t be wheeling bambino one, dragging toddler 2, letting little type run amok (no. 3).
Her mate spots her purchase – Furex Condoms, 50p
“‘ ‘ere! You don’t need them! Me mam works in the sex clinic, innit, you can get rubbers for free!’ (in front of a queue of about 20 people. Most rolling their eyes considering the group of 3 friends had about 8 kids in total with them).
“Why din’ you say earlier!” she replies, begrudgingly handing over her 50p.
Yes. About 9 months earlier, 18 months earlier and 2 years earlier.
But I digress.
I am not happy with Chemist Direct (.co.uk)!
Made an order quite a few days ago. Delivery/dispatch time is 24-48 hours. Things are marked in stock or out of stock – fair enough. I was in desperate need of my pharmacy item – certainly much cheaper than the high street, I filled the basket up til it got to the £40 free shipping limit. Hurrah I thought, quick easy efficent.
It’s such a BIG website, with so many products, what seems like lots of contact info and lots of reader testimonials that I didn’t even hesitate. I guess I have been spoilt with companies that lately, have been doing what they say they will do.
Chemist Direct also takes the money at the time of processing, unlike other companies that take at the point of dispatch – so they get your money and sit on it for as long as they so like.
So I started to get tetchy. Bear in mind I browsed a few similar shops before choosing Chemist Direct. I emailed them politely to ask if everything was ok, were there any payment issues.
No response. So I used the the LIVE CHAT function. Its difficult with these kind of companies to know how genuinely big they are - anyone can build an impressive looking site, but it could be run by 2 people, ya know?
Anyway I have a conversation with Customer Service Rep No. 2 (it says) and ask if there has been a problem with my order and when it will be shipped as its kind of urgent. No problems, they said, we are just delayed. I’ll rush the warehouse along and that will be that.
But how will I know, I said, when the order has been sped through?
‘Thanks for visiting us today’ they replied.
Another 2 days and I’m getting irritated. It’s a week now and there were loads of other retailers I could have gone for selling the same thing at the same price.
I use Live Chat again as they don’t respond to emails.
Give them the order number and ask if they have any progress. I am feeling shifty because I have Customer Representative No.2 again – could it be the same one?!
This time a quick response – The items is being processed (I know that already, it says so on my account) and sorry for any delays.
Can you give me a rough time estimate? end of the week? three more days? 5 more days?
I will email you as soon as I know, says CSR2.
Ok, I say. But how do you know my…
Thanks for visiting us today.
This feels like the internet version of being passed on when the staff don’t actually have a clue of what’s going on. Not happy at all! Will it ever arrive? I’ll let you know if it does!