It’s ranty time here – and this time it’s an eBay seller!
I purchased a few make up items (4 in total) from seller ViVi Diamond Club (user name: babykula_318).
I told them clearly, that I wanted each item sent separately and was happy to pay the shipping costs – why? Because anything that is over £18 attracts a customs fee which is usually tax plus “handling fees”.
I figured that paying shipping separately would be cheaper than paying a customs fee and inevitably having to wait days or weeks for them to clear the parcel. (Note: True value of all the items were declared, nothing dodgy going on here).
What happens? Two items arrive with no problems, separately, then another two seem lost in post limbo. After a long wait a card comes through the door – I have a fee to pay.
Sure enough it was the latter 2 items I ordered from the seller – I had ordered these on different days and dealt with them as separate transactions. I even waited for the “Your order has been dispatched” email for item 1 before ordering item 2nd (because the seller requires immediate payment) so that they couldn’t get mixed up.
Why had the seller, without asking me, stuck 2 products together thus taking the order total into the chargeable tax band?
Although…tax is not a problem. It’s the minor component. The killer is the “handling fees” which they DON’T provide a clear break down of on the card the slip through your door – it just says total £12.87.
The “customs clearance charge” according to the Royal Mail site is £8 – £8!!!
Which means the tax I actually paid was £4.87 and the remainder is the cost of sticking a card through my door, and the fee for someone to work out what tax to charge for my parcel, which I presume is someones paid job to do anyway. Bloody con.
Basically – be warned about this from any international seller. Even when you are careful people can still do whatever the hell you like – in the future I will stick to buying Asian cosmetics from eBayers I trust to listen and stores like adambeauty.com. And no the seller will not refund me, so – lesson learned.
P.S. I still don’t have the item…it is now at the mercy of Royal Mail after I very begrudgingly paid the fee. Majolica Majorca has never been this expensive!
Ever been stung like this or had a problem with a seller?