I will soon run out of vitriol and get back to the make up stuff, but first I am to moan about Additions.com.
Additions is an online catalogue store that sells all the usual stuff, clothes, shoes, kitchen and household goods.
Whenever I order something substantial they screw it up.
The first time I ordered a £50 rice cooker. Within a week, the baby refused to turn on. I tried and tried, changed the fuse and what not and it was not working. I call customer care up and this was the conversation:
ME: I bought this Rice cooker and its broken.
Ok, we will send someone to pick it up, but it better be broken.
ME: Of course its broken, Why would I send it back if it isn’t broken?
Well if it isn’t broken then we will charge you for the courier pick up and send it back to you
ME: What, you’ll send a broken rice cooker back to me?
Yes
ME:Ok well – I need a working one, will you be sending a replacement?
No. We can’t get that till we get the old one back.
ME: Oh. How long will that take?
Up to 28 days.
ME: Er…that’s a long time.
I would advise you to not order a replacement right now untill we have checked it is actually broken.
ME: It is broken because I can’t turn it on. I’ve changed the fuse, I’ve tried different plug sockets. I’ve left it for 24 hours and tried again. It’s broken.
Well I would ask you to wait untill that’s confirmed.
ME: Fine. What-ever.
The problem is that people who do the checking of these kinds of things are ARTARDS most of the time. You know like:
Anyway it WAS broken and I got a refund and bought it from else where, but what a ball ache!
So I have a camera arriving today. Nifty little thing – wait til 4pm for some idiot to turn up with it THANKFULLY I open it to check – but wait the seal is broken.
I open it up and inside is a piece of paper from the factory which clearly reads RECALLED STOCK. There’s a number on the sheet so I call it – its a warehouse. A very nice man tells me that he works for a big UK photo company and that the camera I have got is infact a refubished, previously used and faulty model. GREAT! Order a brand new camera and get some refurbished crap worth half the price.
So back it has to go. Luckily this time the guy I spoke to was SMART enough to get another one out to me and arrange a pick up too – no questions this time about my integrity.
Will this go smoothly? I shall update. But Additions are now on my HATE list.
Oh.My.Fecking.God – they gave you a previously used & faulty model & sold it as new?!!!
Mental note to self NEVER to order from these cowboys!
Yikes! Customer service in the UK sounds awful.
I’ve finally found a US company with customer service so appalling it should just up stakes and move to the UK so that it can get away with committing fraud, legally. It’s a fairly good story and (depending on how it goes with said company) I intend to have a review up in a week or so.