I always hope that in time, things change, things get better.
So those of you who follow me on Twitter will know I had an epic day out in London yesterday.
So I went to the MAC Pro shop first. My day was completely planned out, I had appointments here there and everywhere – so as soon as I walked in I was blanked by the shop assistants who twirled and danced around me, chatting loudly and hugging each other like infants – all mwah mwah air kissing rubbish…all whilst customers are waiting to be served.
Louie Spence Wannabe
You’d think you walked into Pineapple Studios or RADA not a MAKE UP SHOP.
So eventually I get bored by the people deliberately ignoring my gaze so I queue up. The guy behind the till has no choice but to serve me so I quickly tell him, I want that blush, that brush, that pencil etc.
Even though he was serving me, this didn’t stop him from being a skipping idiot, skipping around the shop, twirling, kissing and hugging another member of staff, grabbing the arse of another.
This shop is not your catwalk darling. Its just a make up shop. Its just a shop.
Whilst I would never begrudge someone the need to make the work day that little bit more enjoyable (hey, I’ve worked in retail) there’s always a time to be professional (when a customer needs you, and certainly while you are in the process of SERVING someone) and there’s a time you can turn up the music and do a little dance.
Why else is it annoying? Every skip, every twirl, every snog, every bum squeeze is wasting MY time. I had 10 minutes tops and I ended up in there for 35 mins because I had been ignored for a while and my sales assistant insisted on performing Swan Lake whilst picking up my items.
(Also I asked him to match me to the new mineralized foundation to which he took one look and said NC40 (huh?). I’m normally NC30 – 35 I reply…nooo he said, NC40.
Am I NC40? No idea but I bought it. If I go into work and people start asking me if I’ve been on holiday, I’ll know it doesn’t match my skin.)
Its like the MAC staff are a law upon themselves.
And I get it – MAC sells itself, MAC reaches its targets, MAC staff never have to wipe the sweat off their forehead, wondering if they will lose their jobs because the sales are there, people love the brand.
Therefore – like it or lump it, customer. At least this is how I felt.
Anyway – they were out of the white eye pencil I wanted so when I popped over to Covent Garden, I went into the MAC shop there.
A group of 4 assistants were busily chatting away, not batting an eyelid at me, not one person asking if I needed help. Once again, I had another appointment so spotted the eye pencils and grabbed the one I wanted from the shelf.
Got in the queue.
The woman asked:
“Did you get served or did you just help yourself?”
– Just help yourself? I don’t know why this phrase makes me a little uncomfortable, like I was doing something wrong.
And do you know why I helped yourself? Because despite the store having only 2 customers, despite having 4 assistants standing around squealing, no one served me!
Memories of school
“I ‘helped myself” I replied, like a scolded 10 year old caught stealing crayons from the school art box.
Then I gave her a pro card I have for a discount. She asked me for my address for verification – I gave her it but silly me gave her the wrong one (I have a few addresses I use, purely depends on where I know I will be).
Then I remembered I have it to a Mum’s address simply because its far more reliable for post. I gave her this information.
“Are you zure zis card is zours?”
“Yeah!” I replied, going a bit red…
“Well…ok but I need zou to zign the rezet”
Mmmm ok. They didn’t ask me in the Pro shop to sign a receipt or to verify my address although I accept this may be protocol – still it lacks consistency if they are asking in one shop and not in another.
And really, why would I lie over a £12 eye pencil? Surly Cow!
So once again, shafted, felt a bit crap about it all, and wow – just wow. They MAC sales assistants are just as bitchy as I remembered. Nothing had changed. Make up kind did not evolve in Mac-land.
*I am writing this at 4am after a very long day in London. Just incase its a babbly mess.