Consumer Rights. Trading Standards. It’s been opened. It’s been tested. There’s creases around the crotch area. Sorry, you already ate 95% of the meal, miss.
There are so many reasons as to why people won’t give you your money back. The US is fantastic for returns even for make up items (and US ladies, please do comment and tell me if this is not as great as I think it is…).
In the UK returns for cosmetics is a no go area. There are some exceptions, such as QVC that allow 30 days for returns (even with used products). Also, its not to say that if you bought a £60 cream from a top beauty brand and it made you swell up like the elephant man they wouldn’t give you your money back – they probably would.
However – if you are just plain unhappy with your choice, was swept away in the moment or just think it doesn’t fulfil its promise…you are probably out of luck unless you want to be escorted out of the shop by security. Don’t ask me. I don’t want to talk about it.
My thoughts –
I personally think that the rules need to be better in the UK. Whilst I don’t think people should take advantage of a good returns policy (ie. buy, chop off half a lipstick and return it) I have so often felt disappointed with a product I purchased but unable to take it back. I’ve even been denied an exchange for make up that were boxed and still sealed up.
Instead of doing this I think companies need better and more available samples (even if its just put into a little pot) and should focus on the long term, happy customer rather than someone they managed to offload £100 of products on to but will never shop with them again.
Besides, if you have a great product – why would you be worried?
So tell me in the comments with all honesty – should people be allowed to return specifically make up and skincare from whence they came?