The site has been down pretty much all day today, (4th August 2011) and after around 10 hours of being down, it is back up.
It’s been a busy day so I haven’t had the chance to throw any sausages at the screen, nevertheless, it’s been very frustrating to have people contact me saying they couldn’t get on to the site. Also I was exceptionally productive with writing posts last night, for the first time this year and had 6 posts ready. So I am so glad, so exceptionally glad that they had to choose today for some random ‘system file check’.
I moved from Hostgator, who I felt were exceptionally sluggish and were costing a lot of money (but their Customer Service is pretty good) to Dreamhost. The move was somewhat problematic, but once we were on it was fine. The customer service is quite frustrating, because their answers seem to vary from ‘yes’, ‘no’ and ‘I don’t know’.
Today they had some kind of ‘system file check’ which means a number of servers were down – apparently this is just something that happens sometimes and they can’t give you any warning as to when it’ll happen and they won’t give you a timeframe as to when it ends. If you ask me, something went Pete Tong because how can it be routinely acceptable for people’s sites to be down for 10 hours solid in the name of a file check? Websites are 24 hour enterprises!
Customer services were extremely frustrating and unable to give a proper answer. At least with Hostgator, they’d try and get you back up quickly (I can’t remember another time when we have been down for half a day before) and they took some accountability (the CEO himself sent me emails when I complained about their service online).
Anyway. Dreamhost SUCK. The customer service is poor, WTF is a file check?!?!? and boo to 10 hours down time with no warning.
On to the next one!