I never learn – shoes are awkward things to buy at the best of times but I can’t help but be tempted by a pair or two.
At least when you buy from a major catalogue site like ASOS or La Redoute you get free returns! Alas this is rarely the case on eBay.
I bought a pair of boots from a seller called Solewish – they seemed like a big reputable seller and to be fair to them, they always responded to my emails quickly.
But they used a cheap couriers to deliver my parcel – UKMail, hence much fussing over the damn thing (The guy turned up with the parcel, the concierge we have where I live said he would sign for it and the courier said, sure let me just go and get my calling cards…and never came back. If the concierge hadn’t of told me this story I would’ve been none the wiser because he didn’t bother putting a note through my door!).
A few days later I get the boots – they are super cheap, feel a size too small and are hard and uncomfortable. What really annoys me is the state of the box – am I right to be annoyed that a pair of new shoes arrived in a box that looks like the cats been chewing it?
I emailed Solewish who apologised and said sometimes the courier don’t treat the packages very well.
Eemmm yes. But I don’t think a courier could rip the sides of a box do you?
See what I mean? A courier could drop kick the package and cause some dents but actual tears on all four corners of the box?
Some people actually buy shoes as gifts.
Some people like to keep their shoe boxes as way of storage.
Some people have use for their shoe boxes….
Anyway I had to send these shoes back; crap quality; think market stall shoes, crap boxes and it cost me a whopping £5.24p just to send them back!
Then – guess what? If your item had ‘Free Shipping’ (no shipping is ever truly free, it’s always worked into the price of a product) it means you get charged for asking for a refund – it will cost me £3.50 just to get my money back!
I admit this was in the T&C’s right at the bottom of the listing (it was not highlighted in any way). My bad, I should’ve checked it carefully, but I didn’t realise a company, especially an online one who survives on distance selling still treated customers like this.
Pay us if you want a refund?! Erm no. If you have listed something as free shipping, than that’s your problem not mine.
Total cost of getting a refund on a pair of shoes that fit badly and come in a tatty box: £8.74p.
Total cost of learning my lesson and never buying shoes from Solewish or S.o.l.e.w.i.s.h ever again? Absolutely priceless.
Am waiting for a refund now and I swear, it better come quick!