Comments on: Screw You!: Nirvana Natural Shampoo Review

By: Sarah

Sarah — Wed, 18 Jan 2012 14:06:58 +0000

I wish I had seen your posts before buying – I too was conned by the claim on the website that their products were SLS and paraben free! Living abroad, I bought a few bottles to save on postage (I will learn one day..!) and was appauled to see the long list of chemicals on the bottle. Grrrr!

By: kpo

kpo — Fri, 16 Sep 2011 17:16:05 +0000

Wow I very nearly made the exact same mistakeas you Row, of ordering this product… I’ve been searching carefully for an anti-dandruff SLS free shampoo for my sensitive scalp, and was about to settle on this one.

I was saved by reading this blog post, thanks!

By: Guy Andrews

Guy Andrews — Thu, 12 May 2011 09:15:45 +0000

Hi Katherine L
My name is Guy Andrews and I work at Nirvana natural. I am reading your post and extremely concerned as we At Nirvana take our customer service very seriously. May I just address a few points so we can hopefully rectify this situation for you? You have said “don’t shop at Natural Nirvana” We are Nirvana natural, not Natural Nirvana. Also we do not have any open customer service issues, nor unreturned emails or calls. Another thing that concerns me is you say you’ve Googled an address which is a house. We operate from a farm with several newly built facilities on the premises. I am sure in these instances, if you have filed a complaint with consumer affairs, you would receive some sort of reference number, perhaps you would be so kind as to supply us with this as we have not received any communication relating to a complaint. As I have said, our customers are of the utmost importance to us, and if we can get to the bottom of this for you, we will do all it takes.

Very best wishes,
Guy
Nirvana natural

By: Katherine L

Katherine L — Wed, 11 May 2011 17:43:28 +0000

DONT SHOP AT NATURAL NIRVANA!! I have never received my products nor a response to my email and voice messages. I had to file a complaint with consumer affairs. If you google their address, you get a house NOT a business. All very shady. Luckily I didnt spend much or I’d have gotten on a plane to visit them personally. Buyer Beware.

By: Stephanie

Stephanie — Tue, 12 Apr 2011 13:58:11 +0000

So agressive!!

By: Row

Row — Tue, 12 Apr 2011 13:23:18 +0000

By the sounds of it Stephanie, you’re the CURRENT employee! No normal person comments on a review telling a brand to “rock on” Nice try!

By: Stephanie

Stephanie — Tue, 12 Apr 2011 13:18:55 +0000

OMG! That review is hilarious!!! Row, are you sure you not just a disgruntled ex employee? OTT is right. Love Nirvana products. Have used them for years. Rock on Nirvana!!!!!!!

By: Row

Row — Wed, 02 Feb 2011 16:58:19 +0000

Also before I forget, with the order number – I made the original purchase is April 2009!!!!! You’re almost 2 years late! I am not trawling through my emails to find a bloody order number?! Talk about bolting the door….

By: Row

Row — Wed, 02 Feb 2011 16:53:10 +0000

Hi Courtney of Nirvana NATURAL (Thanks for being snarky I assure you it’s a really good way to treat ex-customers in a public domain).

It’s a shame that when I got in touch with you when this first happened, (And yes the bottle was DAMAGED, why on earth would I damage a bottle myself and even if it was damaged in transit you should’ve still refunded me not asked me to return a heavy shampoo bottle to you first). Your customer services was hardly forthcoming with offering me a refund, even when I said I wasn’t happy with the product itself. You’d think that you’d get in touch with me personally to discuss the matter as opposed to trying to snark on my blog (nice and patronizing response there by the way!)

Besides – I genuinely disliked your product. It made my scalp flake and itch so whether it has this or that extract in it makes no difference to me because it wasn’t in MY opinion, effective.

I’ve dealt with far bigger, better companies than yours on the issue of poor customer service and trust me, you are one of the rudest. Don’t worry we only get 9,000 readers a day, I am sure no one will care if I don’t like your shampoo or not.

Thanks for patronizing me today!

By: Courtney Brennan

Courtney Brennan — Tue, 01 Feb 2011 13:55:08 +0000

Row

I think your issue is down to misreading the information on our web site and quite possibly with the post for damaging the product in transit. I can assure you that we would not send out damaged bottles. That would be very silly, I’m sure you would agree. We also ALWAYS give refunds for anything that should arrive damaged or in your case would have happily refunded you for your failure to read the information properly. Perhaps you would like to supply us with your order information for clarification.

Courtney Brennan
Nirvana Natural (not) Nirvana Naturals as you keep saying.