Generally speaking, most couriers are utterly useless. It doesn’t take much, like, a doorbell, to put them off delivering an item to you. There are some exceptions – Fedex seem to do what they say and UPS generally speaking.
Parcelforce, Home Delivery Network, Citylink, DHL, Amtrak etc. etc. I’ve had them all and they are all pretty crappy.
Anyway I was waiting for a parcel, with Home Delivery Network (once abysmal, got a bit better and now with Xmas coming up seem to have resorted to the, let’s pretend we delivered it business once again) pretty bogstandard stuff yesterday – happily tracking it and once it got to 5pm it was clear they weren’t going to bother delivering it. Tracking the parcel, it said:
Attempted delivery at 19.16? Er, unlikely. Sounds to me like Mr Courier ran out of time or couldn’t be bothered, because there is no way delivery was attempted at that time, then just 10 minutes later, it was returned to the Depot. No chance. Because I am at least an hour and a half away, and that’s with moderate traffic. To demonstrate how far away from them I live:
I contacted Amazon and as helpful as they are they can’t really acknoweldge that their couriers are lazy layabouts.
They must have an amazing deal with HDN since I choose super saver free delivery and yet a courier is bringing me the parcel and not Royal Mail = substandard service.
It’s so disappointing! Now I have to make a number of phonecalls to get a redelivery, because I refuse to drive to the sticks to pick up something that should have delivered to my door. HDN are also hard to get hold of, and they hide their phone numbers to prevent having a rollocking from unhappy customers as documented here.
So HDN – Screw You!
UPDATE: Very weird – as the boyf picked me up from work he saw a HDN van driving past and park up and he accosted the driver and demanded my parcel from him (which he handed over – I don’t know if that’s a good or bad thing). It’s here now, apparently HDN are really busy so I’ll remove my screw you to a half screw.