I’ve long defended eBay despite the many problems people tell me they have with them but the straw has broken the camels back (I am the camel).
I mean, their fees are absolutely extortionate (you pay listing fees, final sale fees – the higher the value of the item you sell, the more it will cost you – then Paypal will take a cut of the money too).
If you pay with Paypal and you use a currency converter beforehand like I do, you will notice how the item will always cost a few pounds more according to Paypal’s converter. Hmmmm. Bonus here. Bonus there.
Anyway – my problem with eBay is that Mr C was due to pay some seller fees. It was quite a lot so I made a part payment first (using my Paypal account to do a ONE OFF PAYMENT).
I am glad I did because the payment did not show up for a while and when we spoke to a Customer Service rep about it, they simply palmed us off with it-takes-days rubbish (if you have ever managed to get a response from eBay which was not ‘copy and paste’ bull, do let me know).
He refused to pay the rest of the fees until this amount cleared.The Royal Wedding and bank holiday weekend pass, and I check my account today and horror of horrors – eBay have helped themselves to the remainder of the fees from my Paypal account. Without ANY express permission from either of us.
A one off payment should be just that – a one off.
I got in touch with their customer services and got the usual guff *yawn* ….
“It seems that as you have made the payment from your friend’s PayPal account, your initial PayPal account is replaced by your friend’s PayPal account. Therefore, I suggest you to get in touch with the PayPal directly and update your account details and thereafter, update your PayPal account details on eBay account also.
While PayPal is affiliated with eBay, they have their own Customer Service Department. As an eBay Customer Support Representative I can’t view your PayPal account details. PayPal representatives are much better equipped to answer PayPal-specific questions. To contact PayPal Customer Service, click on “Contact Us” at the bottom of any PayPal page.
And with regard to the payment of eBay fees, you can also make one-time payment to clear the fees. Whilst the option to make a one-time payment allows sellers to pay eBay fees, you can upfront make a payment to clear the fees that were charged to your account. Even if you have an automatic payment method on file, you can still make a one-time payment.
You can use any of the following methods to make one-time payment for your eBay fees:
– Credit card with Visa or MasterCard logo
– PayPal, cheques or postal orders
Please note that we don’t accept cash.”
You don’t accept cash? That’s snobby!
No. 1: I don’t remember reading ANYTHING at the point of making the payment which said I would allow them to take future payments from my Paypal.
No. 2: Nice palming off to Paypal there. They are part of the same group, of course, but ultimately eBay charged the money so why wouldn’t I direct the question to them?
No. 3: The majority of this response is just complete and utter irrelevant drivel which has nothing to do with the question – why the HELL are they helping themselves to money from an account which they were NOT given permission to take from?
I don’t actually have the strength to get the fees back – whatever, Mr C will have to pay me back in lifelong leg massages, but nevertheless I think the strange ‘we can do what we like’ attitude from eBay and Paypal is shocking.
Remember guys -
1: If you have funds in Paypal, for gods sake transfer it to your bank account. Especially if you have a significant amount. Do not let them take your funds or lock them up for some odd reason which their customer services can’t explain.
2: If you do ever make a one off payment for someone else on eBay or use an alternative Paypal account to do it, remember that eBay may link it up and take future fees from that account. Erase your data wherever possible.