For some reason, I have written various Screw You! posts about online shopping clothes store As Seen On Screen or ASOS. I’ve shopped with them for a long time now, must be coming up to 7 years but they have disappointed me so much over the last few, in terms of quality, customer service etc. etc. etc.
But still I get suckered in – they sure do have a pretty (well not so easy to navigate now) website and pretty models wearing their clothes. Sometimes I just can’t help it.
Their quality is SO bad these days. I bought two black cardigans back in Feb, one from them at £35 and one from Primark at £6. One is already in the Charity bag and its not that latter.
So anyway, I bought a £90 leather jacket from them and lots of various bits and bobs when I was feeling flush. The items arrived on time but this jacket had a stain across the back. Not acceptable right? Got a returns slip and requested and exchange. I waited and I waited and I waited. Nothing. Eventually I emailed them to ask if they could look into it – expecting the standard answer but horror of horrors – they were actually ok! They said if I sent my postal receipt to them they would refund it right away. (They had messed about for so long the replacement I wanted was sold out by now).
When I get the refund amount it turns out that they had taken more than I expected. I had used a 10% discount code at the time of check out – it was offered to me with their magazine with no particular conditions I could see. I got £15.20 off the entire order. However even though I had returned only the jacket and one other £6 item they took the whole discount out of this.
I emailed and asked why – don’t you just take the discount off the items that were refunded?
Nope, came the reply. If you return the jacket that means you spent less than £120 so we’re taking back all of the discount.
Oh, I said. Nice that that was all made clear to me then, wasn’t it. Considering the fact that you are the ones who sent me a £90 jacket with a black oil slick on the back and you are the ones who can’t replace it because you took so long that you are now out of stock.
But this is ASOS. They don’t give a damn – the business of badly made clothes with holes under the arm pits and loose threads is big, ya know?
So I send this to ASOS:
Just when I thought they had improved their customer service they prove they are just as crap as ever. Must NOT shop with them again!
p.s. I emailed eBay about the stolen image and they actually removed it!!! And there I was thinking they were all sat behind their desks talking about robots as girlfriends and Stephen Hawking.