Online Retail Therapy: Annoyance

lion-cut-1 Sigh.  No matter what you do, you can’t help but get a bad seller or retailer, bad customer service or just a bad product.

Manners especially, don’t cost anything, so it really gets my goat when people just can’t respond in a human manner; especially when YOU are buying from THEM.

Today I’ve realised I’ve had enough bad experiences in the last 10 days to moan about it all in one place :D

I am a seasoned internet shopper/shopper in general but seriously its enough to make me give up any type of retail therapy apart from buying from the few places I trust. 

Let’s see what’s been crap this week. 

Clinique’s High Impact Curling mascara was a complete waste of time, but I’m too chicken to return it.

I am too lazy to return my latest shampoo purchase, Nirvana Naturals, which sold itself on being a natural, organic kind of brand but is stuffed full of crap. I complained, no reply or apology at the slightly misleading website – I guess some companies don’t want repeat business or a good reputation, just to hit and run. I once worked at a shop like that with a 7 day return policy. You’d get people who got watches as presents, people who were on holiday, all kind of geniune scenarios but the 7 day not very long returns policy stuck. We sent lots of people away angry and miserable, knowing they hated their item, but pocket their money for good. I always though it was a rubbish way to run a company – that person will never shop with you again and tell 20 friends about how crap you really are. But I digress….

Mental Note: Shampoos that don’t contain Parabens and SLS cost money, more than £3.50 (although Tara Smiths range is one of the few which is also affordable and SLS free).

Then I’ve had problems with eBayers galore! I used to be a seller, I know how annoying buyers can be so I always try to be polite and get my facts straight before complaining.

First there was the seller, 3-queenway, that sold me some nail glitter – the listing didn’t say that the price was for only ONE item. Cardinal sin that – sellers need to be as clear as possible.

Listing said:

10 color NAIL ART glitter dust powder eyeshadow acrylic

Followed by:

Brand new glitter fine dust powder in 10 different colors

Now, reading that, do you think you are getting 1 or 10 colours? Bear in mind NO WHERE does it say PICK ONE (I got a silver one. I didn’t pick it – if I could pick, why didn’t they ask me which shade I wanted?).

I double checked with the seller who said you only get one – why doesn’t your listing say that then, I asked. Left Negative feedback – well I think an unclear listing is a cardinal sin – and she’s emailed me back telling me to remove the negative feedback because how can something that cost £3.60 (inc. shipping) be for 10?

I don’t know, I said, you tell me. Oh wait – you didn’t.

She is not spamming with with tons of emails telling me to retract my feedback – I won’t be bullied into retracting my feedback – that’s not how it works!

Then there was the seller – grooming-shop – rude beyond belief. I bought some cream from them to try – a few days later sent an email to see if it had been dispatched. Fairly normal stuff – I got a rude email back with no greeting, basically saying that I had (probably) got the postcode wrong so if it goes back to them it’s my fault and I will need to cover restocking and repostage fees and it would not be their fault at all, so there!

I responded (I was extra cranky too) that the postcode I gave them was correct since I give it out about…10 times a day, and there was no need to try and blame me before I could blame them – I was only asking if they had sent it or not!

Cue another extremely short, taut message about how they aren’t rude, mearly repeating the rules.

Whatever! Will never shop with them again.

Not beauty related but I bought some screen protectors from Hong Kong. Totally wrong size – this always happens to me! They advertise that it is for a certain screen size and its a bit too big, bit too small. I didn’t want to touch my beautiful new camera with dirty fingers, so I had to speed down to the Sony shop and buy an official Sony Screen Protector, where I was served by a boy who looked like he spent the last 2 years playing The World of Warcraft and doing Algebra.

Anyway it fitted. Problem diverted but the seller now wants photographic evidence before he will issue another one. Yes, yes…I have nothing better to do than to lie about a screen protector that cost £2. That’s what I do for a hobby – create problem where there should have been none.

On the positive side, the sun is shining and…I can’t think of anything else. It’s just one of those days.

I know! Some baby pics I took of Baby Gomez!

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Comments

  1. Aww sounds all bit rubbish! I have been lucky so far with ebay both buying and selling! Good manner cost nothing though, do they! Rude people!

    • Hi Panda!

      There are so many nice people online too its just when a few things go wrong, they always do at the same time :D Naughty rude people!

  2. Yeah, I am always too lazy/chicken to return stuff I don’t like from online shopping as well…

    I hate some seller taking macro picture of mini then don’t say anything on the listing about the size (“They didn’t have the volume listed…”) I have a friend who got a Juicy couture bag that looks like an oversize in the picture but it ended up being a super-mini…(I admit I found it amusing when she got the package…)

    • Hey Citrine!

      Yeah sooooooo lazy with returns. And people are so stupid sometimes. I complained about the stupid screen protector! I dont know why people think you would bother lying over something that cost about £1. Then the person who sold me the glitter demanded I remove the negative feedback! you can’t just demand I do anything! idiot!

Trackbacks

  1. [...] Random Feed wrote an interesting post today onHere’s a quick excerptSigh. No matter what you do, you can’t help but get a bad seller or retailer, bad customer service or just a bad product. Manners especially, don’t cost anything, so it really gets my goat when people just can’t respond in a human manner; especially when YOU are buying from THEM. Today I’ve realised I’ve had enough bad experiences in the last 10 days to moan about it all in one place I am a seasoned internet shopper/shopper in general but seriously its enough to make me give up any type [...]

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