Ebay is a staple in many ways; when you want that hard-to-find item, when you need it cheaper than the high street, when you need to get rid of some lovely jumper your nana gave you.
But of course it is not without problems. I don’t know about you ladies, but the main problems I have had have been as a seller. I am not a powerseller of any kind, but I do occasionally sell make up, handbags and things I that I discover.
The Ebay process favours sellers terribly. I have had some awful experiences; for example where I have sold something, sent it with tracking, the buyer says they never got it and rather than wait for any type of response or compensation from the postal company, they will go ahead and file for a refund with Paypal. The funds are then frozen whilst you battle it out with the buyer and if no compromise is met, the money is returned to the buyer.
The thing is there are reasonable people and there are not so reasonable people out there. When I have had poor experiences, it has been because of a lack of communication.
When I am selling and I have tracking info etc. there isn’t much more I can do, if the buyer does not receive the item, other than file for a refund, or replace the item (which isn’t always possible). In the aforementioned experience, I had proof the buyer had signed for it! But Ebay are disinterested at best, and we were told to “sort it out” through conversation via Paypal’s dispute console. The buyer was blatently lying of course, about not receiving the item, but nevertheless, I was powerless to stop the funds from being returned to her.
So I read with surprise and a little disdain when I heard that from May 2008, Ebay seller will no longer be able to leave negative feedback for buyers.
What I have always liked about feedback (and I have 3 negatives!) is that they are like battle scars. They aren’t controlled by Ebay. They are entirely a person’s opinion, although in fairness, people aren’t always happy to leave negatives incase they have retaliatory negs, nevertheless, they aren’t governed by Ebay policies.
But now, they will be!
From the BBC website, “Critics of the changes argue that by taking away a seller’s right to complain about a problem buyer they will have very little recourse for action when a sale goes wrong.
And they complain that by still allowing buyers to leave dissenting comments about sellers, eBay has skewed the whole trading process.
When both sides have equal access and rights to leave negative comments about each other it is a well balanced trading process, they say. However, eBay counters that problem buyers can still be dealt with.
“If a buyer doesn’t pay, the seller can easily contact eBay, we will review any complaint and maybe remove the buyer,” a spokesman said.”
Mmm, in my experience, Ebay don’t give a stuff! I have complained about the same things over and over again but I’ve never had any useful help.
Has anyone ever got a response from Ebay customer care?
It is the worst example of a standardized letter.
My responses are always very very polite, but utterly irrelevant to the question I asked.
In an ideal world, any problems that arise from a sale should come through communicating. As a seller and buyer, I can see it from both angles; all it normally takes to solve a problem on both sides is a polite email. But hey not everyone is as sane as me 🙂 Feedback should not be governed by Ebay. Seeing as sellers have to pay extortionate listing fees, final value fess, Paypal fees, the least we should be able to do it be honest about a rude, difficult or at worst, a thieving buyer!