Ok, so I tried out another company called Foto.com (I am actually giving up and going with Asda in a moment, at least they are half decent).
Foto.com tell you that if you sign up you get 100 free prints! Hurrah!
So I go through the whole uploading process again and get to checkout. What a surprise! They aren’t applying the 100 free prints after all but I can have 20 free prints with every order.
So I go to customer services to ask them why and once again I can’t call, I can only contact them via email:
It gets worse. I can only use the contact form if I have ALREADY MADE AN ORDER. I could not find a general contact form at all:
Obviously I haven’t made an order yet because I want to know WHY the 100 free prints haven’t been applied.
Then it gets worse.
I go back to my account to have a look and realise their system has signed me in to SOMEONE ELSE’S ACCOUNT.
I can see all their photos, I am totally logged into their account. Even when I log OUT and log back in to the account I have just set up, I an diverted to their photographs.
I don’t know about you, but I would be pretty furious if some stranger had access to my personal photographs.
Come to think of it…how do I know someone hasn’t?
And…..I can’t tell the customer services because I haven’t made an order so I don’t know how to tell them about their rather huge security gaff on the website.
So I guess I’ll just have to post about it on this blog instead and I will email the person whose account I seem to have access too.
Holy crap, there’s some dross companies out there these days!